Over 80% of all employees work away from headquarters, so there is a growing need for branch offices sharing resources with headquarters. These convergence solutions push centralized business applications and resources to the branch office (voice, video & data). Plus they reduce hardware costs and protect valuable network resources with security appliances.

Branch Office Scenario: Financial Services

BUSINESS ISSUES / KEY CONCERNS:

• Valuable Network Resources need protection
• Disparate legacy systems provide complexity and an inconsistent customer experience.
• Organizations need to leverage all of their employees to support customers during peak hours. 

WHO TO TALK TO:

• Bank President
• Board of Directors
• Bank Manager
• CIO/CTO
• IT Director
• VP of Customer Loyalty or CRM

PAINS TODAY:

• The majority of branch employees do not have the ability to connect and collaborate with each other or with customers because stand-alone communications systems limit the level of responsiveness.
• Incurred costs are higher and the level of complexity becomes onerous to manage—each branch has different communications systems, different administrators, different skill sets, and different vendor relationships.
• The sea of disparate systems makes business continuity challenging. Retention and acquisition grow more difficult when clients and employees struggle with inconsistent interaction. The customer experience suffers and puts your brand, revenue, and service reputation at risk.
• Customer support staff is used inefficiently during peak and after-hours periods.
• Hindered by nonintegrated communications systems, Relationship Managers, Loan Officers, and Financial Advisors are unable to efficiently provide the more complex consultative interactions for affluent customers and local businesses. Because they are able to support only a limited number of clients, potential revenue is lost.

JUSTIFICATION / RESULTS AFTER SOLUTION IS IMPLEMENTED:

Avaya IG550 (Juniper J4350 + Avaya IG550, PIM 2xT1)

• Customer gets twice the performance of a similar Cisco solution. Performance doesn’t degrade as services are added.
• Increased Branch Efficiency: Extending Avaya Communication Manager and other applications to the branch enables the organization to be more productive by creating seamless and consistent access to communication applications on an enterprise-wide basis.
• Embedding the Avaya IG550 in a Juniper Router consolidates the number of devices required at the branch office. This provides simplicity and reduced costs.
• IG550 delivers a variety of survivability options.
• The IG550 leverages Juniper’s industry leading security services and supplements it with full media encryption to ensure branch communications are secure.

Extreme Summit X450e-24t

• Modular O/S allows hitless upgrades and changes- Network uptime is critical to supporting customers and electronic transactions.
• Enterprise can manage multiple sites of Avaya and Extreme by using CAN (Converged Network Analyzer)
• Gigabit capacity connects all users and servers within the branch LAN.
• Non-blocking architecture supports significant transport of data and applications over the LAN.

Juniper SSG-5-SH

• SSG’s integrated approach provides more functionality and services for less money.
• SSG products offer up to 8 times the performance of competing Cisco products.
• SSG empowers the branch to do split tunneling securely and reliably to save the enterprise money.
• Faster application response times in remote offices means higher productivity.

ADTRAN Netvanta 1224STR PoE

• Optional VPN allows firms to transfer data to other sites while providing encryption of data to meet regulatory requirements.
• Free firmware updates and 5 year warranty helps firm keep TCO down.
• Stateful inspection Firewall helps protect network holding customer data.
• Simple installation and operation makes this a good fit for branches with limited/no technical resources.
• 24 port fast Ethernet POE ports to support Avaya IP phones.

One-X Quick Edition

• Simplicity: Quick Edition systems are not only easy for branch managers to install themselves, but branches can now add new employees simply by adding a phone. Avoid unnecessary equipment or technical expense.
• IP telephony gives branches the option to connect to each other, to add remote worker extensions for telecommuting employees, and to locally or remotely manage the system from a PC through a secure web-based tool.
• Quick Edition comes equipped with standards like auto attendant, conferencing, and voicemail built into the phones. It also comes with advanced voicemail features like visual voicemail, voicemail monitoring, and voicemail-to-email forwarding.

Avaya Distributed Office

• Centralized management and rapid branch rollout can help your customers drive down their TCO.
• Distributed Office delivers a powerful combination of SIP-based features combined with a familiar end-user experience.