Avaya
Healthcare Providers are most interested in solution investments that can substantively contribute to solving specific problems that will contribute to one, if not all, of their key business drivers and results that can be related to in terms of:
Competitive Differentiators
Healthcare is a competitive business. Patients have full control over where and who provides medical services. Providers must attract and retain patients in order to maintain revenue streams. Physicians, Integrated Delivery Networks, and Hospital Systems cannot dictate. Solutions must contribute to Patient Satisfaction. Their ability to be coupled with the Quality of Care is critically important to a Provider’s financial well-being.
Compliance and Contribution
Healthcare Providers, regardless of their tax status, must comply with local, state, and federal regulatory rules for all aspects of their business and clinical operations. With as much as 22% of the industry’s cost structure consumed by regulation and compliance management (e.g., FDA, SOX), solutions must reduce the risk of a negative audit or interrupted funding by exceeding legislative and regulatory compliance requirements while contributing to the facility’s financial stability and bottom line.
Consolidation Value
The advent of Integrated Delivery Networks (IDN), Integrated Health Networks (IHN) and Hospital/Health Systems (HHS) is resulting in fewer physical facilities but greater control of market share and ancillary services. The actual number of acute hospital facilities has decreased 7% in 20 years, while the number of ancillary facilities (e.g., rehab, ambulatory outpatient services) has increased tenfold. Solutions must, therefore, be scalable to enable medical service expansion into the community and must be manageable to address the increasingly disparate geographic needs of the provider’s business and clinical network.
Quality and Process of Care
The focus on patient safety is always key, as is the ongoing requirement to improve cost reduction, productivity, effectiveness, and efficiency at all levels of the business and clinical enterprise. Healthcare solutions must demonstrate meaningful business value in these terms due to their direct impact on each of the key business drivers (Quality of Care, Patient Satisfaction, Revenue Demand, and Services).
Avaya Healthcare Resources
Agent Policy Reviewers and Approvers (PDF)
Avaya Agent Policy (PDF)
Agent Policy (DOC)
Avaya Agent Policy Fact Sheet (PDF)
ARRA Healthcare Opportunity Resource Guide (PDF)
Healthcare Rebate FYY2009 Program Information (PDF)
Heathcare Snapshot (DOC) |