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 After a solution is installed, customers rely on Avaya to help ensure maximum uptime and continuity of their solution. It is absolutely critical for you to have a discussion early on about your customer’s needs and expectations for day two support. - The foundational support of Avaya solutions resides in our Software Support and Hardware Maintenance options.
- Software Support Plus Upgrades provides the most attractive TCO for customers. With this option, you get 24x7 support for major alarms, access to all software updates AND a three-year subscription to all major software upgrades. This option gives customers access to the power of Avaya’s roadmap, which is important to consider in today’s environment of rapid technological advancement and the emerging functionality brought by SIP and SOA.
- Hardware maintenance is priced on a per port basis and offered separately from software support, but it is a highly recommended component to the solution. Hardware Maintenance coverage gives our engineers the best view into your network, so problems can be resolved more quickly. It’s also the way that customers get access to the power of EXPERT Systems, our world-class remote monitoring and management platform.
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