The traditional call center — rows of agents in headsets answering calls — is becoming obsolete. In a consumer-driven, Internet-enabled world, customers aren’t just calling businesses. They want to reach companies via email, IM, text, and more. And simply taking calls isn’t enough to keep customers loyal —companies need to proactively reach out to build relationships, upsell, and solve problems before they become deal-breakers.
In short, you need to be enabled to help your customers replace outdated call centers with a contact center, enabling their customers to use the communications channels they want. The value of Avaya’s Contact Center Portfolio can be experienced by your customers now.
To learn more, visit each solution group below:
Assisted Experience Management | Performance Management
Automated Experience Management | Avaya Professional Services
Stay up to date on NEW Contact Center Products and Releases