“The Catalyst Services group is very knowledgeable. They provide me with all of the new forms and outline the correct way to fill them out to ensure nothing falls through the cracks. They research whatever I need and make sure I have all of my bases covered. I have worked with other distributors, and Catalyst Telecom is head and shoulders above them. The group I deal with is fantastic and willing to do whatever is necessary – always with a great attitude!”
Linda S. Reed - Innovative Systems Inc.
“We use the Catalyst Avaya Global Services Group as an interface to Avaya ORS for all of our system implementation requirements. Having a consolidated team, at the distribution level, leaves me with a more focused set of individuals who understand the entire spectrum of any given deal. From complex system designs, to developing the most arduous Channel Services Agreement, and straight through to the implementation services documentation and procurement, the Catalyst Avaya Global Services Group works with us on every aspect of our deals. This is a group of highly educated resources who possess an advanced knowledge of Avaya’s Global Services offers. They know what it takes to help our business bring Avaya’s services to market!”
Christopher Siragusa - Allied
“With Catalyst Services, it is all about the ease of doing business and the ease of processing orders. Catalyst has the ability to track the input of the sale in the customer care center and ensure that we get our commissions in a timely fashion. They are also able to handle any disputes we might find in the contract. This is all very helpful for us. We have a great relationship with the Catalyst team.”
Ed Dolan - DJJ Technologies
“The maintenance contract approval process is a daunting one, and I was happy to learn that the Catalyst Services group could help us. They have a clear understanding of the contracts from start to finish and have contacts within each group at Avaya, which is very helpful. The team at Catalyst Services has explained what has always been an intimidating process. They know the players, and they know how to get issues resolved. They can break down the barrier and make a difficult process an easy one. Catalyst is an amazing resource for us.”
Brian Kofton - TriNet Systems
“I can always count on Catalyst Services to help me get situations resolved. If my requests get rejected, then Tamara and Jan are quick to help me out. On a few occasions, I didn’t realize some procedures related to my maintenance contracts had changed and their team took care of the situation for me. They’re always there to work with me and answer my questions patiently and quickly. I’m very happy and always get what I expect.”
Laurie Groff - Telephone Technologies
“We recently had two very complex maintenance contracts that, without the help of the Catalyst Services team, we would still be trying to figure out. Our contracts were initially turned down, but the Catalyst Services group didn’t let it go. They are very knowledgeable about what a maintenance contract is supposed to look like, and they worked hard to help us redo the contracts and get them approved so that we could move forward with our installation.”
Michelle McGrew - Pathfinder Communications