As a leading convergence distributor and computer telephony distributor, Catalyst Telecom is committed to providing you with comprehensive education and training on convergence technology. Learn more about the technology below:

Convergence Gives Customers Choices!!

The communications industry is nearing an information revolution fueled by the on-going convergence of voice and data technology. As a valued Avaya™ Authorized BusinessPartner you want to stay ahead of the curve with the latest information and strategies to help your customers make the choices that are right for them.

Because there are going to be choices, your customers are going to have questions. These questions might include:

• What is the right path for my business regarding convergence?
• When is the right time to migrate to a converged solution?
• How can I integrate my existing equipment so I don't lose the investments I already made?
• What are the real savings associated with Voice over IP?
• Why should I merge mailboxes, Internet services and other voice and data facilities into a multi-purpose network when the two functions operate efficiently on separate systems?

Help your customers understand convergence. You are in an exciting position because your customers need your assistance to understand the benefits of this exciting technology:

Utilize available bandwidth. Although one half of a normal phone call is taken up by silence, traditional voice networks cannot exploit this downtime (unused bandwidth) in a conversation to transmit any other information.

A converged network can improve bandwidth utilization by compressing voice into a data packet that requires a fraction of the bandwidth; that translates into potential substantial savings.

Save on long distance bills. Savings are the number one driver for convergence. Capacity reduction is just one component of how savings are delivered. The most tangible is a reduction in long distance bills resulting from:

• domestic toll bypass
• international rate arbitrage
• virtual or dedicated data nets for free
• intracompany calling

Increase the network's reliability. Converged networks will help customers feel assured that data traffic sent on a converged network will be handled with the reliability and predictability normally associated with voice networks.

Simplify administration. One network with one set of programming instructions is easier to troubleshoot and maintain.

These benefits will help businesses improve efficiency and productivity while increasing customer satisfaction and decreasing overall costs. As more customers move to converged networks there will be more demand for applications that take advantage of the fast and reliable transmission of information.

Business customers that implement converged networks will be able to pass along these benefits to their customers.

Avaya is committed to developing applications and platforms that leverage the benefits of convergence. Backed by the strength and innovation of Bell Labs, Avaya is and will continue to develop next generation applications and platforms that will encompass call center applications, integrated messaging, electronic commerce and more.

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