Wow your customers with 10-100 users with Avaya IP Office and voice ready infrastructure. These small businesses have compact IT systems and often times are not encumbered by legacy systems. But they still have critical performance and security needs. That’s where you come in as a trusted expert with an Avaya-based multi-vendor convergence solution.

Small Business Scenario - Doctor and Dental Offices

BUSINESS ISSUES / KEY CONCERNS:

• Improving quality of patient care – often resulting from spending more time with patients.
• Business efficiency (moving patients through the office in a timely manner)
• Minimizing liability

WHO TO TALK TO:

• For smaller firms (20-49): Office Managers
• For larger firms (50-99): IT Managers/Office/Administrative Managers

PAINS TODAY

• Health professionals must be easily located and possess the most current and accurate information. (The ability to be immediately available is difficult.)
• Doctors must maintain accurate records of all interactions with patients in the event of a lawsuit.
• Scheduling demands a lot of time/resources – receptionists and admins spend a lot of time handling appointments and cancellations. These finite resources also need to support patient reception, insurance paperwork and several other tasks.
• Most of these firms don’t have an IT manager and require technology that is easy to manage.
• HIPAA drives the need to secure patient information that resides on the firm’s network.

JUSTIFICATION / RESULTS AFTER SOLUTION IS IMPLEMENTED:

IP Office 500

• Messaging Capabilities route faxes and emails to any digital device.
• Healthcare professionals can record conversations and playback critical information.
• Healthcare professionals can establish one personal number that automatically forwards calls to mobile, home or other phone.
• Voicemail out calling proactively reaches out to five different numbers until the doctor can be notified they have an important message.
• IP Office can automatically dial scheduled appointments with a pre-recorded message and give the patient the option to confirm, cancel or reschedule – this maximizes the firm's billable hours and lets administrative staff focus on billing and patient care.

ADTRAN Netvanta 1224STR PoE/ ADTRAN Netvanta 3448

• Optional VPN allows firms to transfer data to other sites while providing encryption of data to meet HIPAA requirements.
• Free firmware updates and five-year warranty helps firm keep TCO down.
• Stateful inspection Firewall helps protect network holding patient data.
• Simple installation and operation makes this a good fit for firms with limited/no technical resources.
• 24 port fast Ethernet POE ports to support Avaya IP phones (1224 STR PoE only)

Extreme Summit X150

• Ideal for cost-effective edge connectivity for static environment
• ExtremeXOS™ scripting for ease of rapid deployment and management
• ExtremeXOS modular operating system from backbone core down to value edge
• Non-blocking wire speed architecture supports bandwidth intensive applications like PACS, VoIP and other medical applications

Bluesocket BSC-2100

• Healthcare professionals can access mission-critical information when and where they need it, using a variety of wireless mobile devices and tools.
• Bluesocket systems support the latest data encryption standards, so they support HIPAA compliance mandates and privacy regulations.
• Bluesocket supports voice over IP (VoIP) and high-bandwidth medical applications.
• Flexible enough to easily manage and control internal patient and visitor WiFi “hotpots.”